To make a phone call using your computer or mobile device’s preferred calling method, simply click on the phone icon next to a phone number.
Ninja Tricks
Sending an email to a customer from the customer profile
To send an email to a customer from the customer profile, simply click on the envelope icon next to the email address in the customer information area. Your computer or mobile device will use the email service set as your default sending mechanism. This will work on a mobile device or a desktop/laptop computer. Cool ninja trick!