Here is a sample script to help you get some ideas on writing your own script for your video to show as the customer as they are trying to figure out how to enter the specs for a certain module:

Sample Template:

Hi! My name is [FIRST NAME] and I am the [COMPANY POSITION] here at [COMPANY NAME] and I’m a professional [INDUSTRY TECHNICIAN]. I very well may be the technician that services your property, and I’d like to take this opportunity to assist you in going through the process of getting a quote for [SERVICE NAME]. The next few questions will be asking you to provide the system with [COUNTED QUANTITIES/DESCRIPTIONS/MEASUREMENTS] and it’s actually pretty simple once I explain to you how we go about gathering this information.

Here is an example of [TERMINOLOGY] and we would [COUNT/DESCRIBE/MEASURE IN THIS WAY – BE SURE TO USE THE VIDEO TO SHOW HOW YOU WOULD DO IT].

Don’t worry if something doesn’t apply, you can leave the count at zero, but don’t forget [SOMETHING] because that is super important information that sometimes people forget to include.

We take pride in our work and look forward to showing you why our business is built upon referrals, and why we consistently provide more value for the dollar than any other company we’ve ever heard of.

(1:20 – 2:00)

This can make filling out the quote much easier for the customer who doesn’t work in the industry, but empowers them to feel knowledgeable enough to count things or describe things with a new understanding. We do recommend that you keep this video as short as possible, but remember that as long as you’re sharing good information with your customer, and you do it with energy and expertness, they will stick with you for a reasonable amount of time.

Remember that your customer is still building trust with you. While we don’t recommend using these help videos for direct sales/marketing of your brand, inevitably these videos level of professionalism and your attitude on camera will convey an unspoken sales benefit while also building the necessary trust for them to ultimately use your company. Remember the more specific you make these videos to your company the better off you’ll be.